COVID-19 Updates

J Collection Statement

The J Collection is closely monitoring the COVID-19 situation and following guidance from the U.S. Centers for Disease Control Prevention (CDC) the World Health Organization (WHO), and local health agencies. The safety and well-being of guests and associates is our top priority. Please see below for an update on our policies and procedures that have been put in place during these uncertain times.


Temporary Suspended Operations

All J Collection hotels are temporarily suspending operations until April 30, 2020. Please check back for future updates.


New & Existing Reservations

For guests with new OR existing reservations between now and April 30th, J Collection hotels are allowing modifications and waiving cancellation fees up to 24 hours prior to arrival, as long as the change or cancellation is made by April 30, 2020.

For guests who booked pre-paid or advance purchase reservations, a full refund can be issued. For cancellations or modifications, please contact the administration where the booking was made, either the hotel or third-party (i.e. Booking.com, Expedia, Hotels.com, etc.).

Contact Phone #s for J Collection Hotels:

Audubon Cottages – 1 (800) 650-3323
Bourbon Orleans – (866) 513-9744
Chateau Hotel – 1 (800) 650-3323
Crowne Plaza New Orleans Airport Hotel – (877) 270-1393
Dauphine Orleans – (800) 521-7111
French Quarter Suites – 1 (800) 650-3323
Historic Streetcar Inn – 1 (800) 650-3323
Hotel le Marais – (800) 935-8740
Hotel Mazarin – (800) 535-9111
Hotel Royal – 1 (800) 650-3323
Le Richelieu – 1 (800) 535-9653
Maison Dupuy – 1 (800) 535-9177
Melrose Mansion – 1 (800) 650-3323
New Orleans Courtyard Hotel – 1 (800) 650-3323
Nottoway – 1 (866) 527-6884
The Jung Hotel & Residences – (833) 530-9593
The Whitney Hotel – (844) 581-4222

Your Upcoming Stay

All things considered, our hotels are committed to servicing and welcoming you on your next stay. We are dedicated to adhering to the cleanliness guidelines set forth by the CDC and therefore increasing sanitation efforts. Whether you are traveling now or in the future, we want you to know that your safety is our first priority.

Food & Beverage Impact

Food & beverage services at J Collection properties are closed until further notice.


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