Operational Updates

In Response to the Global Pandemic

The J Collection is closely monitoring the COVID-19 situation and following guidance from the U.S. Centers for Disease Control Prevention (CDC) the World Health Organization (WHO), and local health agencies. The safety and well-being of guests and associates is our top priority. Please see below for an update on our policies and procedures that have been put in place during these uncertain times.

Hotel Operations

Temporarily Suspended Operations

Several J Collection Hotels have closed due to the global pandemic. The following hotels expect to resume hotel operations in 2021:

Open Hotels

Housekeeping service is currently limited to room cleaning every three days. Our restaurants and bars are temporarily closed, however The Daily Grind Coffee Shop (The Jung Hotel) remains open. Additionally, you may experience limited availability and /or closures at our pools and fitness centers. Valet parking is available at the Bourbon Orleans, Hotel Mazarin, and Hotel le Marais.

New & Existing Reservations

J Collection hotels are allowing modifications and waiving cancellation fees up to 24 hours prior to arrival. This includes pre-paid and advance purchase reservations. If you cancel a rate that required a deposit or payment in advance, we will process your refund as quickly as possible. Refunds may take up to 120 days for hotels to process from the date of cancellation. Reservations may be changed without a fee but may result in different pricing.

Bookings via third party sites -  please contact the administration where the booking was made, either the hotel or third-party (i.e. Booking.com, Expedia, Hotels.com, etc.) in order to cancel a reservation, modify a reservation, or request a refund.

Contact Information:

Reservations: reservations@jcollectionhotels.com; Sales: sales@jcollectionhotels.com

Audubon Cottages –  (800) 650-3323
Dauphine Orleans – (800) 935-8740
Hotel Le Marais – (504) 525-2300
Hotel Mazarin – (504) 581-7300
Maison Dupuy – (800) 935-8740
Melrose Mansion – (800) 935-8740
Nottoway –  (225) 545-2730
The Jung Hotel & Residences – (504) 226-5864

Your Upcoming Stay

Our hotels are committed to servicing and welcoming you on your next stay. We are dedicated to adhering to the cleanliness guidelines set forth by the CDC and therefore increasing sanitation efforts. Whether you are traveling now or in the future, we want you to know that your safety is our first priority.

In response to the global pandemic, we have thoroughly reviewed our existing health and safety processes and developed new cleanliness standard operating procedures. Our cleaning methods include utilizing EPA-approved products as well as opting for additional sanitization of high-touch point areas such as lobbies, elevators, courtyards, hand rails, stairwells, etc. In each guestroom, we are instructing hotel staff to be extra diligent in sanitizing guestrooms including TVs, remote controls, tables, doorknobs, light switches, desks, phones, keyboards, toilets, faucets, and sinks. Additionally, you can count on the following safety measures at all J Collection Hotels:

  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Ozone generators to sanitize hotel spaces & surfaces