Updates to 2020 Operations

In Response to the Global Pandemic

The J Collection is closely monitoring the COVID-19 situation and following guidance from the U.S. Centers for Disease Control Prevention (CDC) the World Health Organization (WHO), and local health agencies. The safety and well-being of guests and associates is our top priority. Please see below for an update on our policies and procedures that have been put in place during these uncertain times.

Hotel Operations

Temporarily Suspended Operations

Several J Collection Hotels have closed due to the global pandemic. The following hotels expect to resume hotel operations starting December 30, 2020:

The Jung Hotel

The Jung Hotel is open. Housekeeping service is currently limited to room cleaning every three days. Our restaurant, bars, and meeting rooms are temporarily closed, however The Daily Grind Coffee Shop remains open. Additionally, you may experience limited availability and /or closures at The Jung Rooftop Pool Deck and fitness center. Valet parking is currently unavailable, however self-parking is available at an adjacent lot for an additional fee. 

Any new reservations will be able to be booked online.

Audubon Cottages

Audubon Cottages is open. You may expect temporarily suspended amenities: breakfast has been discontinued, however the pool is open.

Any new reservations will be able to be booked online.

Food & Beverage Impact

All food & beverage service at J Collection properties are closed until further notice.

New & Existing Reservations

For guests with new OR existing reservations between now and December 2020, J Collection hotels are allowing modifications and waiving cancellation fees up to 24 hours prior to arrival. This includes pre-paid and advance purchase reservations.

If you cancel a rate that required a deposit or payment in advance, we will process your refund as quickly as possible. Refunds may take up to 60 days for hotels to process from the date of cancellation. Reservations may be changed without a fee but may result in different pricing.

Bookings via third party sites -  please contact the administration where the booking was made, either the hotel or third-party (i.e. Booking.com, Expedia, Hotels.com, etc.) in order to cancel a reservation, modify a reservation, or request a refund.

Contact Information:

Reservations: reservations@jcollectionhotels.comSales: sales@jcollectionhotels.com

Audubon Cottages –  (800) 650-3323
Bourbon Orleans – (866) 513-9744
Chateau Hotel –  (800) 650-3323
Dauphine Orleans – (800) 521-7111
French Quarter Suites – (800) 650-3323
Historic Streetcar Inn –  (800) 650-3323
Hotel Le Marais – (800) 935-8740
Hotel Mazarin – (800) 535-9111
Hotel Royal – (800) 650-3323
Le Richelieu –  (800) 535-9653
Maison Dupuy – (800) 535-9177
Melrose Mansion – (800) 650-3323
New Orleans Courtyard Hotel –  (800) 650-3323
Nottoway –  reservations@jcollectionhotels.com
The Jung Hotel & Residences – (833) 530-9593
The Whitney Hotel – (844) 581-4222

Your Upcoming Stay

All things considered, our hotels are committed to servicing and welcoming you on your next stay. We are dedicated to adhering to the cleanliness guidelines set forth by the CDC and therefore increasing sanitation efforts. Whether you are traveling now or in the future, we want you to know that your safety is our first priority.

In response to the global pandemic, we have thoroughly reviewed our existing health and safety processes and developed new cleanliness standard operating procedures. Our cleaning methods include utilizing EPA-approved products as well as opting for additional sanitization of high-touch point areas such as lobbies, elevators, courtyards, hand rails, stairwells, etc. In each guestroom, we are instructing hotel staff to be extra diligent in sanitizing guestrooms including TVs, remote controls, tables, doorknobs, light switches, desks, phones, keyboards, toilets, faucets, and sinks. Additionally, you can count on the following safety measures at all J Collection Hotels:

  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Ozone generators to sanitize hotel spaces & surfaces